Frequently Asked Questions

Calling Orders In

What options do I have to place orders?

General

Can I link MyTuxedoCatalog to my homepage?
Is there a cancellation fee for rental merchandise?
What credit cards will Paul Morrell accept?
What holidays are you open?
What is a 4-N-Hand Tie?
When is payments due in our office?
Why am I not receiving an e-mail of my orders placed?
Why are there Add-On charges to my invoice?
Why was I billed replacement cost?
Why was I rebilled for an item when I returned it?

Measuring for Formal Wear

Can I send my customer to your retail store for try ons?
Do you carry wide shoes?
How do I know what size coat for my customer?
Why don't you carry up to a size 76 in your fashion tuxedos?

PM Online

Can we place orders online?
What criteria does my computer need to place orders online?
What options do I have to place orders?

Pricing Information

Are Pocket Squares for purchase?
Can your customer purchase his tie as a keepsake for his prom?
Do you sell new tuxedos?
Why did I get rebilled?
Why was I rebilled for an item when I returned it?

Renting your Tuxedo or Suit

Can my customer try on their tuxedo if they ever have to pick it up from your warehouse?
Can your customer purchase his tie as a keepsake for his prom?
Do I need a 2nd choice on a coat for a wedding?
Do I need to use Paul Morrel's style numbers to place orders?
Is there a minimum order I have to place?
Why can't all my orders be guaranteed by Thursday?
Why do I have to have 2nd choice on prom orders?
Will my account close if I don't order a minimum amount each year?

Shipping

Does Paul Morrell pay the freight both ways?
How do I return my rental merchandise?
What's the difference in a UPS CALL tag and a UPS RS tag?
Why are my shipping charges so high?
Why did I pay freight when my total was over $100?
Why does my merchandise always go red label shipping?
Why don't we get all our orders at one time?
Why was my order shipped over night when it was ordered early?

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