Frequently Asked Questions
Q. Who is Paul Morrell Formalwear?
Paul Morrell is a nationwide wholesaler of rental tuxedos and accessories. For more information about Paul Morrell, take a look at our About page, or check out the Prospects page for more information on opening a Paul Morrell account!
Q. Is there a cancellation fee?
Credit will not be issued after shipment has been made during the months of April through September. During all other months cancellations will be accepted if received before noon on the Wednesday before the week of use. If the outfit is cancelled after shipment the account will be charged a processing fee of 50% plus freight, and credit for the balance will be issued when the unit is returned promptly, clean and unused. No credit is issued on unused “accessory only” or orders not including a coat, after shipment. All requests for credit must be made within 7 days of the original date of use. A credit memo will not be issued, but the credit will appear on your statement. New and Used sale items returned to PM will be charged a restocking fee of 20% and must be returned within 10 working days of the invoice date. Paul Morrell will not credit or reimburse accounts or customers for any amount above the invoice cost of a rental or sale product due to problems caused by the lateness or inaccuracies of the rental or sale product. We do not assume any responsibility for lost mark-up as a result of any condition, occurrence, or negligence of Paul Morrell.
Q. Can I purchase Close out items without an account?
No. Our close out items are exclusively for our wholesale customers. In order to rent items or purchase close out items, you must have an account established with Paul Morrell Formal Wear.
Q. Will my account close if I don't order a minimum amount each year?
No. We will not close your account if you don't place a certain amount of orders. If there is no activity on your account within two years, we will make your account inactive. When your account is inactive, you will not receive any updates or correspondence until we hear from you and you may be required to complete a new application before reactivating your account.
Q. What holidays are you open?
We are open all holidays except New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Our Christmas Eve and New Year's Eve hours are 9:00 a.m. till 4:00 p.m.
Q. What does Paul Morrell Formalwear do?
Paul Morrell buys extensive styles and sizes of men's rental tuxedos, suits and accessories, and makes them available for wholesale rental to other stores. If you are a tuxedo specialist, bridal shop, men's store or other venue that has a desire to rent men's formal wear, please click here or visit the "prospect" area of the website to learn more about how Paul Morrell can help you.
Q. Do you give a free tuxedo to the groom?
No. With our low wholesale pricing, we cannot give a free tuxedo to the groom or one free for so many rentals. If you compare our prices, we are the same cost in some cases lower than what you pay for so many tuxedo and get one free.
Renting your Tuxedo or Suit
Q. Is there a minimum order I have to place?
No. We understand sometime you just might need a vest or tie. There is no minimum orders required.