Frequently Asked Questions
General
Q. Can I purchase Close out items without an account?
No. Our close out items are exclusively for our wholesale customers. In order to rent items or purchase close out items, you must have an account established with Paul Morrell Formal Wear.
Q. What holidays are you open?
We are open all holidays except New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Our Christmas Eve and New Year's Eve hours are 9:00 a.m. till 4:00 p.m.
Q. Will my account close if I don't order a minimum amount each year?
No. We will not close your account if you don't place a certain amount of orders. If there is no activity on your account within two years, we will make your account inactive. When your account is inactive, you may not receive any updates or correspondence until we hear from you and you may be required to complete a new application before reactivating your account.
Q. Is there a cancellation fee?
Credit will not be issued after shipment has been made during 'Peak' Season (see policy). During all other months cancellations will be accepted if received before noon on the Wednesday before the week of use. If the outfit is canceled after shipment the account will be charged a processing fee of 50% plus freight, and credit for the balance will be issued when the unit is returned promptly, clean and unused. No credit is issued on unused “accessory only” or orders not including a coat, after shipment. All requests for credit must be made within 7 days of the original date of use. A credit memo will not be issued, but the credit will appear on your statement. New and Used sale items returned to PM will be charged a restocking fee of 10% and must be returned within 10 working days of the invoice date. Paul Morrell will not credit or reimburse accounts or customers for any amount above the invoice cost of a rental or sale product due to problems caused by the lateness or inaccuracies of the rental or sale product. We do not assume any responsibility for lost mark-up as a result of any condition, occurrence, or negligence of Paul Morrell.
Q. Who is Paul Morrell Formalwear?
Since 1975, Paul Morrell (PM) has operated as a dedicated, nationwide wholesaler of men's formalwear, partnering with event-related businesses like bridal shops and men's stores to supply an extensive inventory of rental and retail tuxedos, suits, and accessories. Acting as a "warehouse, not your competition," PM equips its 'Partner' accounts with a comprehensive catalog featuring a wider selection of classic and modern styles than many online giants, ensuring local businesses have the high-quality fashion they need to thrive and grow.
Pricing Information
Q. Do you give a free tuxedo to the groom?
The short answer is no, but here's why.
Our goal is to help you maximize profits year-round with our Every Order Low Wholesale Pricing! Rather than making you track complex, seasonal promotions, we pass the savings directly to you on every single item year around. When you look at the true bottom line, our straightforward, upfront pricing and minimal add-on fees consistently beat the competition's promotional rates. Enjoy the simplicity of guaranteed low costs on every order, and keep more money in your pocket where it belongs!
Renting your Tuxedo or Suit
Q. Is there a minimum order I have to place?
No. We understand sometime you just might need a vest or tie. There is no minimum orders required.