We understand how busy you are taking care of your customers. We have several options for you to place orders with us: 1. By phone (Our Customer Service Department). 2. By Fax (During peak season, your orders may not be processed until the end of the day). 3. At PaulMorrellOnline.com 4. Email (info@paulmorrell.com). Regardless how you place your orders, you are able to receive an e-mail confirmation. Once you receive the confirmation, please review your orders to insure you are getting everything you ordered and your order is correct.

Our terms are NET 30 End of Month.  At the bottom of each invoice, it states "Net Due By" and a specific date.  The balance is due by this day to avoid interest charges.  All accounts 60 days past due will be placed on COD or Credit Card until the account is current.

If you are not getting an e-mail confirmation when you place orders, Contact our Customer Service Department to insure that your e-mail address is correct.

I 4-N-Hand tie is similar to a regular suit tie, except the 4-N-Hand tie is pre-tied.

Credit will not be issued after shipment has been made during the months of April through September. During all other months cancellations will be accepted if received before noon on the Wednesday before the week of use.  If the outfit is cancelled after shipment the account will be charged a processing fee of 50% plus freight, and credit for the balance will be issued when the unit is returned promptly, clean and unused.  No credit is issued on unused “accessory only” or orders not including a coat, after shipment.  All requests for credit must be made within 7 days of the original date of use. A credit memo will not be issued, but the credit will appear on your statement.  New and Used sale items returned to PM will be charged a restocking fee of 20% and must be returned within 10 working days of the invoice date.  Paul Morrell will not credit or reimburse accounts or customers for any amount above the invoice cost of a rental or sale product due to problems caused by the lateness or inaccuracies of the rental or sale product. We do not assume any responsibility for lost mark-up as a result of any condition, occurrence, or negligence of Paul Morrell.

We accept Visa, MasterCard, Discover and American Express. You can use our constant credit card form that we keep on file and use for your merchandise. Click here to get a copy of the constant credit card form.

Merchandise is due back to PM no later than the Friday after the week of use. For late returned merchandise, you will be charged a Rebill (additional rental charge) beginning the Friday after the merchandise was due back. After you have been billed for 2 rebills and the merchandise has not been returned, we will invoice you the cost to replace the merchandise. Rebill and Replacement charges will not be credited.

With our COD accounts, add-on charges may be added to your invoice to collect fees from any unpaid invoices including rebill items and replacement cost. The add-ons are applied so you can continue to order without having to pay the entire amount due at one time.

Yes.  We encourage all of our active accounts to link MyTuxedoCatalog.com to their own web page.  We are your warehouse, not your competition.  Your customers can also find you on the locate section of MyTuxedoCatalog.com.  If you have not given us your store hours, e-mail address, web page and phone number, take a moment to complete this form and we will have this information added to your store.

We are open all holidays except New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Our Christmas Eve and New Year's Eve hours are 9:00 a.m. till 4:00 p.m.

Fitting a customer just right can be a little tricky. Click Here for our Measuring Guide to assist you in measuring and sizing your customers . We also recommend purchasing items from our closeout list or 2nds Program that you can use as try-on merchandise. The price you pay for try-ons will be cheaper than what you may have to pay for freight if you ever need a correction.

We kindly ask that you do not send your customers for anything other than picking up your rental orders.

No.  All of our shoes are 'D' width.  Our 'D' width shoes are very close to a wide width.  If you require a wide shoe, we recommend going to the next available size.

We purchase the largest sizes available on all tuxedo styles. If we don't carry the larger sizes, it is because the manufacture did not make that size in that style.

Yes.  However, you must have an active wholesale account with Paul
Morrell, & you must have your account setup for online order entry.  For
more information, click here or go to www.paulmorrellonline.com.

We understand how busy you are taking care of your customers. We have several options for you to place orders with us: 1. By phone (Our Customer Service Department). 2. By Fax (During peak season, your orders may not be processed until the end of the day). 3. At PaulMorrellOnline.com 4. Email (info@paulmorrell.com). Regardless how you place your orders, you are able to receive an e-mail confirmation. Once you receive the confirmation, please review your orders to insure you are getting everything you ordered and your order is correct.

No if it is a rental tie. We do have new ties that you can purchase and sell to your customer. During the peak season, all rental ties not returned will be billed a $15.00 replacement cost.

Yes. Some of the most popular styles can be purchased new. For a list of those tuxedos, please contact our Customer Service Department.

All rental items are due back to Paul Morrell by the Friday after the week of use. If any merchandise is not returned by the 2nd Friday after the week of use, you will be charged a Rebill (additional rental charge). After you are charged 2 Rebills, you will be charged Replacement charges. If you do not receive RS return labels from Paul Morrell, we recommend you keep your tracking numbers to check your returns.

All rental items are due back to Paul Morrell by the Friday after the week of use. If any merchandise is not returned by the 2nd Friday after the week of use, you will be charged a Rebill (additional rental charge). After you are charged 2 Rebills, you will be charged Replacement charges. If you do not receive RS return labels from Paul Morrell, we recommend you keep your tracking numbers to check your returns.

Yes, we do have new black, white and red pocket squares for sale. We do not sell our rental pocket squares. When we purchase the vest and tie, we also purchase pocket squares. When vest and ties are placed on close out, the matching pocket squares are placed on close out also. Check out our current close out list by clicking here.

Yes. To be sure you are ordering the correct merchandise, it is very important that you give the customer service representative the style number you need instead of just the description. This will expedite the ordering process. If the style number is not given, this will require the customer service representative to spend more time searching for the correct merchandise and verifying with you that this is just what you want to order.

No. We understand sometime you just might need a vest or tie. There is no minimum orders required.

No. We will not close your account if you don't place a certain amount of orders. If there is no activity on your account within two years, we will make your account inactive. When your account is inactive, you may not receive any updates or correspondence until we hear from you and you may be required to complete a new application before reactivating your account.

No. Wedding orders are different than prom orders. When there is a wedding, you cannot change the style of the tuxedo from what the bride and groom have selected. For some ideas, check out the wedding guide.

As a warehouse, we do not have the personnel or dressing rooms to allow customers to try on their outfit. We strongly discourage sending customers to our warehouse to pick up their items, just in case there are alternations or exchanges that they may need which will require your approval.

Generally, we try to have orders to the customer as soon as possible and at least guaranteed the day before use. In most cases, when the order is placed well in advance, you will receive orders well before the guaranteed in-store day. Sometimes when there is a high volume of orders, such as during peak prom season weeks, and the order is called in at the last minute, we may have to go to a Friday delivery. We depend on our customers to return their merchandise from the previous week on time to fill the orders for the next customer. Please read our policy statement on shipping.

Paul Morrell carries the most popular styles and colors. During the prom season, we depend on you to send your returns back on time so we can rent them to the next customer. We use 2nd choices just in case your first choice is not back in order for you to get your merchandise on time. During prom season we cannot guarantee Thursday delivery without a 2nd choice.

Returning merchandise has never been so easy.  For your convenience, Paul Morrell has several return options to suit your need.  Click here for more information or complete the on-line form to select your return option.

To qualify for Free Outbound & Return UPS Ground shipping,
the following requirements must be met:

• Your business must be located in the continental US.
• Orders must not require delivery on Monday or Tuesday.
• Accounts that are 1, 2, or 3 transit days away from
  Little Rock, AR must order a minimum of $200 in rental
  merchandise by Sunday before the week of use.
• Accounts that are 4, 5, or 6 transit days away from
  Little Rock, AR must order a minimum of $200 in rental
  merchandise by Wednesday before the week of use.
• Orders placed after midnight on Wednesday, but by Saturday
  before the week of use will be charged freight if they cannot
  be consolidated into an existing UPS Ground shipment.

Requirements for Free Freight & Wednesday Delivery:

• Accounts must request Wednesday delivery. Accounts
  requesting Wednesday delivery and Free Freight must
  place all applicable orders 10 days before the Wednesday
  of delivery (which is the Monday before the week of use),
  and they must also order a minimum of $200 in rental
  merchandise.
• Accounts that meet these requirements will receive Free
  Outbound Freight and UPS Return Service Labels. As a
  courtesy, accounts that do not meet the $200 minimum will
  receive a prepaid UPS RS Label which will be billed to them
  to expedite return shipping, unless otherwise requested.

If all of your orders are red label, then you are placing your order for next day delivery. We recommend placing your order by the Saturday before the week of use. The earlier you place your orders, we have more options available for shipping.

Paul Morrell will pay the freight to you if your total rental cost at the time of shipping is $200 or more. Paul Morrell does not pay any shipping for sale orders. Though you may have more than $200.00 in rental and sales, if your rental orders do not total $200 or more, you will be responsible for a percentage of the shipping charges. For more information, read the shipping section of the policy statement.

With a UPS CALL tag, Paul Morrell arranges for UPS to come to your store to pick up the merchandise. Up to 3 attempts will be made. 'Call Tags' are a paid service provided by UPS and currently costs approximately $10 per box. When you use a UPS RS tag, PM will send the return label with your merchandise and you are responsible for getting the box to an authorized UPS driver or UPS drop-off location.

Orders are due back by the Wednesday after the weekend of use. The normal in-store day is Thursday. If we have the requested item in the warehouse, we will ship it as soon as possible. Depending on the popularity of the item, sometime we have to wait for the item from the previous week's rental to return to us normally on Wednesday. Once the item has been returned and cleaned, we will ship the item overnight in order for you to get the merchandise by Thursday.

If you place orders in the same week of use, you will be responsible for the air freight.  We will ship the order in a cost effective manner to help keep the freight cost down.  If you request next day air delivery, then you will be paying the high freight cost.  Try placing your order at least one or two weeks in advance. If your customer places an order the same week of use, you may want to charge them extra so you will not loose all your profit on freight charges.  Read Shipping in our policy statement.

We try to ship all the orders together. Sometime we might have to wait on returns to complete the entire order. We ship what is ready to be shipped and ship the others when they are completed.