Frequently Asked Questions
Calling Orders In
Q. Do I need to use Paul Morrell's style numbers to place orders?
Yes. To be sure you are ordering the correct merchandise, it is very important that you give the customer service representative the style number you need instead of just the description. This will expedite the ordering process. If the style number is not given, this will require the customer service representative to spend more time searching for the correct merchandise and verifying with you that this is just what you want to order.
Q. What options do I have to place orders?
We understand how busy you are taking care of your customers. We have several options for you to place orders with us: 1. By phone (Our Customer Service Department). 2. By Fax (During peak season, your orders may not be processed until the end of the day). 3. At PaulMorrellOnline.com 4. Email (email@example.com). Regardless how you place your orders, you are able to receive an e-mail confirmation. Once you receive the confirmation, please review your orders to insure you are getting everything you ordered and your order is correct.
Q. When are payments due in our office?
Our terms are NET 30 End of Month. At the bottom of each invoice, it states "Net Due By" and a specific date. The balance is due by this day to avoid interest charges. All accounts 60 days past due will be placed on COD or Credit Card until the account is current.
Q. Do you sell new tuxedos?
Yes. Some of the most popular styles can be purchased new. For a list of those tuxedos, please contact our Customer Service Department. You can also see a list of the items for sale in the back of the price book.
Q. What holidays are you open?
We are open all holidays except New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Our Christmas Eve and New Year's Eve hours are 9:00 a.m. till 4:00 p.m.
Q. What credit cards will Paul Morrell accept?
We accept Visa, MasterCard, Discover and American Express. You can use our constant credit card form that we keep on file and use for your merchandise. Click here to get a copy of the constant credit card form.
Q. Do you carry wide shoes?
No. All of our shoes are 'D' width. Our 'D' width shoes are very close to a wide width. If you require a wide shoe, we recommend going to the next available size.
Q. What is a 4-N-Hand Tie?
I 4-N-Hand tie is similar to a regular suit tie, except the 4-N-Hand tie is pre-tied.
Q. What does Paul Morrell Formalwear do?
Paul Morrell buys extensive styles and sizes of men's rental tuxedos, suits and accessories, and makes them available for wholesale rental to other stores. If you are a tuxedo specialist, bridal shop, men's store or other venue that has a desire to rent men's formal wear, please click here or visit the "prospect" area of the website to learn more about how Paul Morrell can help you.
Q. Who is Paul Morrell Formalwear?
Paul Morrell is a nationwide wholesaler of rental tuxedos and accessories. For more information about Paul Morrell, take a look at our About page, or check out the Prospects page for more information on opening a Paul Morrell account!
Measuring for Formal Wear
Q. Why don't you carry up to a size 76 in your fashion tuxedos?
We purchase the largest sizes available on all tuxedo styles. If we don't carry the larger sizes, it is because the manufacture did not make that size in that style.
Q. What criteria does my computer need to place orders online?
Q. Can we place orders online?
Renting your Tuxedo or Suit
Q. Do you rent women tuxedos?
No, not at this time. We are aware of the modern trend for women wear. For years, Paul Morrell was the leader in both men and women wear. There are no manufacturer making tuxedos exclusively for women rental. We have our eyes and ears open and when the manufacturer start making them for rental, we will explore the possibility of renting them also.
Q. Is there a cancellation fee when I cancel an order?
Credit will not be issued after shipment has been made during the months of April through September. During all other months cancellations will be accepted if received before noon on the Wednesday before the week of use. If the outfit is cancelled after shipment the account will be charged a processing fee of 50% plus freight, and credit for the balance will be issued when the unit is returned promptly, clean and unused. No credit is issued on unused “accessory only” or orders not including a coat, after shipment. All requests for credit must be made within 7 days of the original date of use. A credit memo will not be issued, but the credit will appear on your statement. New and Used sale items returned to PM will be charged a restocking fee of 20% and must be returned within 10 working days of the invoice date. Paul Morrell will not credit or reimburse accounts or customers for any amount above the invoice cost of a rental or sale product due to problems caused by the lateness or inaccuracies of the rental or sale product. We do not assume any responsibility for lost mark-up as a result of any condition, occurrence, or negligence of Paul Morrell.